Does this work if technicians rent their own chair?

Yes, Primo tracks the client and stamp regardless of which technician adds it from the dashboard, which works in chair-rental setups.

Can add-on services like nail art be tracked separately?

The core reward is based on visits or stamps rather than itemised services, but the reward itself can be designed around an add-on such as a free nail art design.

Can a referral reward be added for group bookings?

Yes, a referral reward can run alongside the main visit-based reward, fitting how nail appointments are often booked in groups.

What does Primo Rewards cost?

Primo Rewards offers a 30 day free trial with no credit card required, with current plans listed on the pricing page.

Nail Salon Use Case

Primo Rewards for nail salons

By the Primo Rewards team · 5 min read

Nail clients visit on a tighter, more predictable cycle than most salon services — a gel or acrylic fill every 2 to 3 weeks isn't unusual. That rhythm makes a visit-based reward land especially well, and it's also why nail salons tend to see strong results from referrals, since manicure appointments are often booked in groups anyway. Here's what running that on Primo actually looks like.

Setup, matched to how often clients return

Because fills happen so regularly, most nail salons find a shorter reward cycle works better than a typical salon's — something like "complete 6 visits, unlock a free nail art add-on" rather than a 10-stamp card that would take months to fill. You choose the cycle length during onboarding, and Primo generates a QR poster for your reception desk or each technician's station.

What it looks like at the chair

A client scans your QR code once, usually on their first visit, to join. From then on they check their own progress from their phone using their WhatsApp number and a one-time code — no app, no password. When their appointment wraps up, whichever technician saw them adds the stamp from the dashboard, whether that's you or someone renting a chair in your salon.

Your dashboard, kept simple

You get a client list, a WhatsApp tab, basic analytics on visits and redemptions, and a QR/CSV export for reprinting posters or pulling your own records. Every technician working that day can use it without needing to be trained on anything complicated.

Redemption stays with your team

Clients can see their own progress on their phone, but a completed reward — a free nail art design, a discounted add-on — only gets applied once staff verify and confirm it, so it stays under the salon's control.

Worth knowing: a referral reward tends to perform especially well for nail salons — group bookings for birthdays or events are common, and "refer a friend, you both get a perk" is an easy add alongside the main visit-based reward.

Getting started

There's a 30-day free trial with no credit card required, and most nail salons have it running at reception within about ten minutes of signing up.

Questions nail salon owners ask before signing up

Can each technician add stamps individually, not just the owner?

Yes, any technician logged into the merchant dashboard can add a stamp after their own appointment.

Does this work if some technicians rent their own chair?

Yes — Primo tracks the client and stamp regardless of which technician on the dashboard adds it, so it works fine in chair-rental setups.

Can I track add-on services like nail art separately?

The core reward is based on visits or stamps rather than itemised services, but you can design the reward itself around an add-on, such as unlocking a free nail art design.

Can I add a referral reward for group bookings?

Yes, a referral reward can run alongside your main visit-based reward, which fits naturally with how often nail appointments get booked in groups.

What does it cost?

There's a 30-day free trial with no credit card required. Current plans are on the pricing page.

Fills happen on a schedule anyway — this just gives your regulars a visible reason to keep booking with you specifically when that schedule comes around.

Start your free trial