Question 1

How do I get repeat customers for my cafe, salon or local shop in India?

Accepted Answer

The most effective way is a digital loyalty rewards program. Primo Rewards gives your cafe, salon, bakery or local shop a branded digital stamp card — customers earn stamps on every purchase can see when their reward is ready. Your staff verifies and redeems the reward at the counter., giving them a strong reason to return. Setup takes under 10 minutes and no app is required for you or your customers.

Question 2

Is there a digital loyalty card for small businesses in India that does not need an app?

Accepted Answer

Yes. Primo Rewards is a no-app digital loyalty platform made for Indian local businesses. Customers simply scan a QR code or tap a link to open their stamp card directly in their phone browser — nothing to download. It works on any smartphone. Shops in Mumbai, Pune, Bengaluru, Chennai, Delhi and across India use Primo to run their loyalty programs.

Question 3

How much does a customer loyalty program cost for a small business in India?

Accepted Answer

Primo Rewards starts at ₹199 per month after a 30-day free trial with no credit card required. The Pro plan at ₹299 per month adds WhatsApp notifications to re-engage customers. The Premium plan at ₹799 per month includes advanced analytics. There is no setup fee and you can cancel anytime.

Question 4

What types of local businesses use loyalty reward programs in India?

Accepted Answer

Primo Rewards works for any local business in India including cafes, restaurants, bakeries, sweet shops, mithai shops, juice bars, salons, barber shops, spas, clothing boutiques, gyms, pet stores, bookshops and any retail shop. You define the product name and reward rule to match your business exactly.

Question 5

How quickly can I set up a loyalty program for my shop?

Accepted Answer

Your shop's loyalty program goes live in under 10 minutes with Primo Rewards. Fill in your shop details, choose your reward rule, and receive your branded loyalty link and print-ready QR code poster by email — ready to share with customers the same day.

Question 6

Can I send WhatsApp messages to my loyalty customers to bring them back?

Accepted Answer

Yes. Primo Rewards Pro and Premium plans include automated WhatsApp notifications. Customers get a WhatsApp message when they are close to earning a reward, and a re-engagement nudge if they have not visited in a while — bringing lapsed customers back without any manual work from you.

Question 7

Do my customers need to download an app to use the loyalty stamp card?

Accepted Answer

No. Primo Rewards requires no app download for you or your customers. Customers open their digital stamp card directly in their phone browser by scanning a QR code or tapping your shop link. They log in with their name and mobile number — nothing to install, no account to create.

Question 8

How does a digital loyalty stamp card work for a cafe or bakery in India?

Accepted Answer

With Primo Rewards, every purchase earns your customer a digital gold stamp on their card. Once they collect enough stamps — for example, buy 11 get 1 free — Your staff verifies and redeems the reward at the counter. You stamp their card from your merchant dashboard using the customer's mobile number. No paper cards, no punch cards, no apps needed.

Question 9

Can I set a custom reward rule for my shop?

Accepted Answer

Yes, completely. You set the product name, reward icon, and rule — buy 9 get 1, buy 11 get the 12th free, or any rule that fits your business. Pro and Premium plans include full custom reward rules. The Starter plan comes with the standard 11-stamp setup.

Question 10

Can I cancel my Primo Rewards subscription?

Accepted Answer

Yes, any time. There is no annual lock-in with Primo Rewards. Cancelling pauses your loyalty page but retains your full customer data for 90 days so you can reactivate without losing history.

Start free.Pay only after real customer adoption begins.

Start free.
Pay only after real customer adoption begins.