Once a customer's card is full, redeeming the reward is a short, staff-confirmed step — not something a customer can do on their own from their phone.
Redeeming, step by step
- The customer's card reaches the required number of stamps and shows as complete.
- The customer shows their card on their phone to a staff member.
- Staff finds the customer in the dashboard and confirms the redemption.
- The reward is given, and a new card starts automatically from zero for the next round.
This staff-confirmed step is deliberate — it keeps the reward under the shop's control rather than relying on the customer's own phone as proof, and it stops a reward from ever being claimed by mistake.
Why a card can't be redeemed twice
Each completed card can only be redeemed once. If two redemption attempts happen close together — for example, a double-tap — the system only accepts the first one and blocks the second, so the same reward can never be claimed twice by accident.
Worth knowing: once a reward is redeemed, the customer's card doesn't stay "full" — it resets and starts counting toward the next reward straight away.